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What is "No-Fix No-Fee" ?

 

Several computer repair companies offer something called a "No-Fix No-Fee" service. This is supposed to mean that if they cannot fix it then you won't be charged. This is generally true but it really depends on how you define the word "Fix".

Professional computer repair companies will usually charge an "inspection fee" to diagnose what the problem might be and provide a resolution. There are many different problems caused by a multitude of different things, that can occur and most people would expect to pay for diagnosis and repair. A lot of system file damage can be done by certain viruses for example.

If someone has had their computer for some time, the chances are that they will have the computer looking and running exactly the way they want it. To the customer the word "Fix" means that they want their computer exactly as it was previously. They want their emails and documents in the right place and they want all their installed software working.

To a lot of PC engineers the word "Fix" means "Can this computer boot Windows and does the customer still have their data ?" This does not necessarily resolve the problem that caused the error in the first place. The error will therefore most likely happen again at some random point in the future.

A good competent PC engineer will do a couple of simple checks to try and eliminate this possibility. First they will check the date stamp on the hard drive unit. If it is more than about 5 years old then it is probably time for it to be replaced as hard drives being mechanical do wear out with age. They will also advise on whether repair is economically viable.

If the problem is motherboard related then these can usually be repaired, although it can be expensive. This is particularly the case with laptops. This sort of repair will never usually be carried out on site, as the machine will require specialist attention.

So no-fix no-fee is really dependent on how you define the word "fix" and can the suggested repair be proven for long enough to call it a "fix".

In short be careful with "No-Fix No Fee" as your definition of a fix may be wildly different from the service you actually receive.


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